Privacy Policy

Effective Date: October 27, 2025

Last Updated: July 11, 2026

1. Introduction

Maple Med Global (MMG Medical Tourism Inc.), referred to in this policy as "we," "our," or "us," is committed to protecting the privacy, confidentiality, and security of all personal and medical information collected through our website, online forms, and communications.

This policy explains how we collect, use, store, and share personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Additional provisions applicable to residents of Quebec under Quebec's Law 25 are set out in Section 11.

Our role. Maple Med Global is not a healthcare provider. We are a medical travel coordination company. Clinical assessment, diagnosis, and treatment decisions are made solely by the licensed medical teams at our partner hospitals. We are not a health information custodian within the meaning of Ontario's Personal Health Information Protection Act (PHIPA). We apply protection equivalent to PHIPA standards to the health information in our care.

2. Information We Collect

Information is collected in two stages.

Initial inquiry stage

When you contact us through our website forms, email, telephone, or messaging services, we collect:

Name and contact details, including email address, telephone number, country and province of residence
The treatment or specialty you are interested in
Any medical information you choose to provide, including medical history, reports, imaging, and test results
Correspondence with us
Website usage data, including IP address, browser information, and pages visited

Coordination stage

If you proceed to treatment coordination, we collect additional information necessary to deliver the service:

Date of birth, gender, and nationality
Passport details and a copy of your passport
Documents required for visa applications
Flight and accommodation details
Details of any companion travelling with you
Your complete medical file
Payment and transaction records
Health and travel insurance information, including complication insurance arranged on your behalf

This information is collected solely to coordinate your treatment.

3. Purpose of Collection

We collect and use your information for the following purposes:

Coordinating medical second opinions and treatment planning
Communicating with you about your case and the next steps
Sharing necessary medical information with licensed physicians and partner hospitals directly involved in your care
Coordinating travel, accommodation, visa applications, and travel documents
Arranging complication insurance on your behalf
Providing logistical support related to your treatment
Complying with applicable laws and professional healthcare standards

Your information is never sold and is never used for unrelated marketing purposes.

4. Consent

Health information is sensitive personal information and requires your express consent.

Initial inquiry. When you submit information through our website forms, you give express consent, by checking the consent boxes, for us to contact you and to review your information for the purposes described in this policy.

Coordination stage. Before treatment coordination begins, we obtain separate written consent from you for the transfer of your medical information and travel documents to partner healthcare institutions and to the service providers involved in your care. That consent states clearly which information will be shared and with whom.

You may withdraw your consent at any time by writing to info@maplemedglobal.ca. Withdrawal of consent may affect our ability to deliver certain services. Withdrawal of consent is not retroactive.

5. Storage and Security

We do not operate our own servers. Your information is stored and processed on the infrastructure of third party service providers, in the following categories:

Website and form hosting platforms
Cloud storage and email services
Messaging platforms
AI assisted productivity and communication tools
Company devices used by Maple Med Global personnel

The servers of these service providers may be located outside Canada, including in the United States and other countries. See Section 9.

We apply administrative, physical, and technical safeguards to protect personal information from unauthorized access, use, or disclosure. Access to this information is limited to authorized Maple Med Global personnel who require it to process your request.

6. Information Sharing

Your information may be shared with:

Accredited hospitals and licensed physicians directly involved in your medical case
Diagnostic centres or laboratories where additional testing is required
Insurance providers, for the purpose of arranging complication insurance on your behalf
Airlines, hotels, and ground transport providers, for the purpose of travel and accommodation arrangements
Consular and immigration authorities, where a visa application requires supporting documentation
International medical partners in the 24 destinations where we operate, solely for the purpose of facilitating the medical services you have chosen

Our agreements with partner hospitals include data protection provisions that require a level of protection comparable to PIPEDA standards.

7. Retention and Deletion

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Inquiries that do not proceed to coordination: retained for 24 months, then securely destroyed.
Patient coordination files: retained for 7 years from the completion of coordination.
Financial and transaction records: retained for 7 years, in accordance with Canadian record keeping requirements.

You may request deletion of your personal information at any time by writing to info@maplemedglobal.ca. Where we are required by law to retain certain records, we will explain this to you.

8. Your Rights

Under PIPEDA, you have the right to:

Access your personal information
Request correction of inaccurate information
Withdraw consent to processing
Request deletion of your records
Be informed of the existence, use, and disclosure of your personal information

To exercise these rights, contact us at info@maplemedglobal.ca. We respond to requests within 30 days.

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.

9. International Transfers

Your information is transferred outside Canada. This happens in two ways.

Service providers. Our website, email, cloud storage, and messaging services are operated by providers whose servers are located outside Canada.

Partner hospitals. Your medical information is transferred to partner healthcare institutions in the 24 destinations where we operate, for the purpose of coordinating your treatment.

Important notice. While your information is located in another country, it is subject to the laws of that country and may be accessed by the courts, law enforcement agencies, and national security authorities of that country. Contractual protections cannot override the laws of a foreign jurisdiction.

We use contractual means to provide a comparable level of protection for transferred information, and we remain accountable for your information while it is in the hands of a third party.

10. Cookies and Analytics

Our website uses cookies.

Essential cookies are required for the website to function and cannot be disabled.
Analytics cookies help us understand how visitors use the site. This data is aggregated.

You may disable cookies through your browser settings. This may affect the functioning of parts of the website.

11. Residents of Quebec

If you are a resident of Quebec, Quebec's Law 25 applies to you and gives you additional rights.

Transfers outside Quebec. Your personal information is communicated outside Quebec, both to our service providers and to our partner healthcare institutions. This policy constitutes notice of that fact. Before communicating personal information outside Quebec, we conduct a privacy impact assessment that considers the sensitivity of the information, the purpose of its use, the protective measures in place, and the legal framework of the receiving jurisdiction.

Additional rights. You have the right to request the portability of your personal information, and the right to be informed if a decision affecting you is made solely on the basis of automated processing.

12. Breach of Security Safeguards

If a breach of security safeguards involving your personal information occurs and creates a real risk of significant harm to you, we will:

Notify you at the first reasonable opportunity
Report the breach to the Office of the Privacy Commissioner of Canada, and to the Commission d'accès à l'information du Québec where a Quebec resident is affected
Maintain a record of the breach

13. Contact Us

For privacy inquiries, complaints, or requests concerning your personal information, contact our Privacy Officer:

Ceylan Adiguzel, Founder and Chief Executive Officer
Privacy Officer, Maple Med Global

info@maplemedglobal.ca
+1 (647) 492-2777

First Canadian Place
100 King Street West, Suite 5600
Toronto, ON M5X 1C9
Canada

14. Updates to This Policy

We may update this policy periodically to reflect operational or legal changes. Updates are posted on this page with a revised "Last Updated" date.