Privacy Policy

1. Introduction

Maple Med Global (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of all personal and medical information collected through our website, online forms, and communications.
This Privacy Policy outlines how we collect, use, store, and share personal data in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial regulations such as Ontario’s Personal Health Information Protection Act (PHIPA).

​

2. Information We Collect

We collect personal and medical information that you voluntarily provide to us, including but not limited to:

• Name, contact details (email, phone number, country)

• Date of birth, gender, and nationality

• Medical history, reports, scans, or test results

• Correspondence and case-related information

 

3. Purpose of Collection

We collect and use your information strictly for the following purposes:

• Coordinating medical second opinions and treatment recommendations

• Communicating with you regarding your case and next steps

• Sharing necessary medical data with licensed physicians and partner hospitals directly involved in your care

• Providing logistical support, including travel and accommodation coordination

• Complying with applicable laws and professional healthcare standards

Your information will never be sold or used for unrelated marketing purposes.

 

4. Consent

By submitting your information through our website or communication channels, you give explicit consent for Maple Med Global to collect, store, and share your data for the purposes listed above.
You may withdraw your consent at any time by contacting us at info@maplemedglobal.ca. Please note that withdrawal of consent may affect our ability to deliver certain services.

 

5. Data Storage and Security

• All data is securely stored on encrypted servers located in the United States, managed under strict privacy and cybersecurity protocols.

• We apply administrative, physical, and technical safeguards to protect all personal health information from unauthorized access, use, or disclosure.

• Access to this information is restricted to authorized Maple Med Global personnel who require it to process your request.

 

6. Data Sharing

Your data may be shared with:

• Accredited hospitals and licensed physicians directly involved in your medical case

• Diagnostic centers or laboratories when additional testing is needed

• Authorized service providers supporting logistical arrangements related to your treatment

• International medical partners located in Türkiye, Mexico, Spain, India, Thailand, Lithuania, and more, solely for the purpose of facilitating your chosen medical services

All partners are bound by confidentiality and data protection obligations equivalent to PIPEDA and PHIPA standards.

 

7. Retention and Deletion

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Patients may request deletion of their personal data at any time by emailing info@maplemedglobal.ca.

 

8. Your Rights

Under PIPEDA and PHIPA, you have the right to:

• Access your personal information

• Request correction of inaccurate data

• Withdraw consent for processing

• Request deletion of your records

To exercise these rights, contact us at info@maplemedglobal.ca.

 

9. International Data Transfers

When your information is shared with partner hospitals outside of Canada, such as in Türkiye, Mexico, Spain, India, Thailand, Lithuania, and more, Maple Med Global ensures that such transfers are governed by contractual agreements maintaining comparable privacy and data protection standards.

 

10. Contact Us

For privacy-related inquiries or data requests, please contact:

Maple Med Global – Privacy Office
📧 info@maplemedglobal.ca
📍 100 King St W, Suite 5600, Toronto, ON, Canada M5X 1C9

 

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes. Updates will be posted on this page with a revised “Last Updated” date.